Refund policy
Returns
At Hoist The Sails, we have a 30 day return policy. If your return period has expired, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must remain unused and returned in the same condition that you received it in. Any item not in its original condition or damaged will not be eligible for a return. Please email us to return an item at info@hoistthesails.com
Items returned are subject to RETURN LABEL FEE.
Customers are responsible for covering all shipping costs associated with returning items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you based on the approval or rejection of your refund. If approved, your refund will be processed with a $5 restocking fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we suggest contacting your bank or credit card company. It typically takes 1–2 weeks before a refund is posted. If you have exceeded 2 weeks without a refund, please contact us at:
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to make an exchange, please contact us at info@hoistthesails.com.
Items returned for exchange are subject to RETURN LABEL FEE.
Customers are responsible for covering all shipping costs associated with returning or exchanging items.